Tips and tricks for using RefWorks to manage citations, create bibliographies, and share citations.

Error in USAdd User

If you see the Error in USAdd User the first time you try to login to RefWorks there are two things to try.

  1. Switch to a different browser. IE seems to work best for the first login.
  2. Go into a JHU library and use a library computer to sign on the first time.

Error, the group code...

If you see "Error, the Group code passed in null was invalid" you need to clear your cookies and cache. If that doesn't clear up the problem, please email

View Secure Information?

If you're off-campus and trying to login to either RefWorks or Write-N-Cite, you may be asked a security question. The question is:

Do you want to view only the webpage content that was delivered securely?

You must answer No in order to display the entire login page.

Basic Login Screen

If you have a group account, use the text boxes on the left for your non-JHED login and password.

To login to your individual account with your JHED, you should:

  • click on "Your individual account" or
  • choose Johns Hopkins Institutions from the Shibboleth link in the lower left.

If you've never logged into your RefWorks account before, please be sure to use the checkbox for first time users.

Individual Login Screen

The directions above, for the individual account, get you here - where you enter your JHED username and password. from off-campus

This is the screen you will see if you are off-campus and go to to login to your account. You can login to either your individual account or to a group account.

1. Individual account:
Click the pull down at My Institution's Credentials (Shibboleth). You'll be passed to the portal login screen shown above. Login with your JHED username and password.

2. Group account:
Use the login and password for the group account in the text boxes on the left.