Tips and tricks for using RefWorks to manage citations, create bibliographies, and share citations.

Error in USAdd User

If you see the Error in USAdd User the first time you try to login to RefWorks there are two things to try.

  1. Switch to a different browser. IE seems to work best for the first login.
  2. Go into a JHU library and use a library computer to sign on the first time.

Error, the group code...

If you see "Error, the Group code passed in null was invalid" you need to clear your cookies and cache. If that doesn't clear up the problem, please email

View Secure Information?

If you're off-campus and trying to login to either RefWorks or Write-N-Cite, you may be asked a security question. The question is:

Do you want to view only the webpage content that was delivered securely?

You must answer No in order to display the entire login page.

RefWorks Help


The requested page is not currently available due to visibility settings.