Cheat Sheet
Cheat Sheet
Note from Steven: like most proper cheat sheets, info present here is only half the answer, but can hopefully get Service Desk students started on trying to resolve Service Desk queries on their own.
| ISSUE | SOLUTION |
|---|---|
| Bloomberg terminals | There's 4 Bloomberg Terminals in BLC B-level |
| Archived materials | Special Collections. |
| Hopkins dissertations | Before 2013? Special Collections. After 2013? JScholarship. Deets here. |
| Can I speak with so-and-so? | If so-and-so is not in the library Directory, then the answer is NO. |
| Employee verification | Check Directory for HR contact. |
| Reserves | Rez (or E-Rez) item not available? Have patron email reserves@jh.edu |
| Patron w/ JHED, no library account | Patron should contact their Dept. admin or their HR. |
| Electronic Thesis and Dissertations (ETD) | etd-support@jhu.edu | Email is monitored by multiple staff, but no phone number. |