On-Call Instructions

Check the calendar to see which staff is on-call for the weekend, and feel free to text on-call staff if you need assistance or if there are two people who are out for the same scheduled shift. If there is no Super Student present to print the pull list, please text me and I will print the pull list when we open on Saturday and Sunday. Issues pertaining to billing, lost/missing item, and other Circulation related (and non-emergency) issues, please refer patrons to circmail@jhu.libanswers.com.

More details on how to handle some things on the weekends below.

If you’re subbing in for someone, please refer to the opening checklist left in the Service Desk. Supervising students, please make sure to switch Check In Mode on the leftmost PC to Book Drop—and to change the CKI Date to the day before and the time to 5:58PM. Make sure to switch it back to Standard afterwards.

Super Students in the morning should print the pull list—if you haven’t done this in a while, the Super Student Guide will be left next to the PC on the student workstation. Once the pull list has been printed, delegate amongst yourselves on who ought to do which chunk of the list. Just make sure that someone is up on the Desk at all times. If you’re by yourself—first off, you shouldn’t be—but if you are by yourself, I would rather you stay on the Desk and leave the pull list for the next pair of students. But after pulling all items, check them in as per usual, ask the Super Student to send the notices, check out the items, desensitize, and then shelve the checked out items on the shelf.

The bins will still show up on Saturdays and Sundays, someone will drop them off on the desk so please make sure to check in whatever items are inside. Also, John Schweitzer will print the purples on the weekends. Please make sure to pull and wrap them if you’re able to. Though sometimes he will do this too if he has time.

• Issues pertaining to billing, lost/missing item, and other Circulation related (and non-emergency) issues, please refer patrons to circmail@jhu.libanswers.com.
• Issues pertaining to databases, research, electronic thesis and dissertations, please refer the patron to the Chat with a Librarian option at library.jhu.edu.
• Issues pertaining to the building—printer errors, leaks, need for dry-erase markers, etc.—please contact (do not give number), John Schweitzer at (410) 746-7084.
• Issues pertaining to technology, please refer patrons to Hopkins IT at (410) 516-4357.
• Library IT should only be contacted if Service Desk PCs and/or Horizon are malfunctioning.
• For issues pertaining to Service Desk PCs and/or Horizon, please refer to the number posted on the corkboard in the back.
• For issues relating to angry patrons and/or those looking for supervising staff, please log the question in the Stats Survey form and tag the question “follow-up” in the internal note field before you submit–see the attached screen shot. If the bookmarked link is signed out, sign in using the credentials on the sticky note on the pen box in the drawer at the Service Desk.
• Always remember that the guards are right there. If someone is making you—or your fellow Service Desk employee—uncomfortable, please DO NOT hesitate to ask the guards for assistance.