Tips and tricks for using RefWorks to manage citations, create bibliographies, and share citations.

Help of All Kinds

  1. Email the JHU RefWorks support group
  2. Proquest's guide to RefWorks
  3. See this guide's Troubleshooting and Tips page
  4. RefWorks' own help:


    CALL:   775-327-4105 or (toll free) 800-521-0600 ext 74440
     (both available
    Monday-Friday, 9am-8pm Eastern)

    CHAT (Monday-Friday, 9am-8pm Eastern time)

- You must be logged in to this page to use chat. Click "login" (top right)

- If you're a first-time user, you can use "forgot your password?" to get it set
- Then you fill out a brief form to register
- Ignore the list in the box on the left; instead, scroll down the individual boxes on the right to REFWORKS
If it says "available," click on it to get a Chat agent


Online guides and videos for RefWorks: