RefWorks
Tips and tricks for using RefWorks to manage citations, create bibliographies, and share citations.
Help of All Kinds
- Email the JHU RefWorks support group
- Clarivate/Proquest's guide to RefWorks
- See this guide's Troubleshooting and Tips page
- RefWorks' own help:
EMAIL: refworks.support@proquest.com
CALL: 775-327-4105 or (toll free) 800-521-0600 ext 74440
(both available Monday-Friday, 9am-8pm Eastern)
CHAT (Monday-Friday, 9am-8pm Eastern time)
- You must be logged in to this page to use chat. Click "login" (top right)
- If you're a first-time user, you can use "forgot your password?" to get it set
- Then you fill out a brief form to register
- Ignore the list in the box on the left; instead, scroll down the individual boxes on the right to REFWORKS
If it says "available," click on it to get a Chat agent
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Welch Medical Library ClassesLists all classes offered by Welch librarians, in alphabetical order. Look for RefWorks.
Online guides and videos for RefWorks:
- YouTube channel for RefWorks
---Make sure you are looking at videos no more than about 2 years old
---You can also search YouTube for more specific RefWorks help, such as "refworks sharing" - ProQuest's own research guide to RefWorks