If you see "Import Failed" when moving references from a database to RefWorks, just do the import again. It's a known bug in the system.
To avoid this, login to RefWorks first. Then search the database in a second tab. That usually stops the "Import Failed" glitch.
If you have a specific question, you can contact your librarian.
Sometimes the image with the portal link and red bars doesn't display. This usually happens with newer versions of Chrome or Firefox. Internet Explorer often asks if you want to "Show all content". Say 'yes' and the image will display.
You can login with your JHED credentials on the bottom left, with the Shibboleth link. You don't have to use the portal link.
If you're off-campus and trying to login to either RefWorks or Write-N-Cite, you may be asked a security question. The question is:
Do you want to view only the webpage content that was delivered securely?
You must answer No in order to display the entire login page.
If you see the Error in USAdd User the first time you try to login to RefWorks there are two things to try.