Payment

No Paper

There's ALWAYS paper in the printers. There are four trays that are filled daily, so unless a maniac prints a book shelf's worth of books, there is always paper in the printers. What the 'No Paper' error means is that the printers only have Letter size (8.5 x 11).

A patron might not always be aware that the doc they're printing isn't a standard sized doc, and the easiest solution to this issue is to have the patron print again, but from the print room PC, and to make sure that they specify their paper size to Letter.

If this still doesn't work, just print the doc for them by having the patron email the doc to mselservicedesk@gmail.com.

Note from Steven.

Don't offer to print immediately. Most patrons don't abuse this service, but I'd rather patrons know how to fix the issue themselves first.

Paper Jams

Some compartments of the printers are locked, and can only be accessed by select staff. No one in Access Services are these select staff. To resolve this issue, summon Albert from the mailroom. Just tell him that there's a paper jam in one of the upstairs (or BLC) printers.

If it's the weekend or evening shift, just shoot Steven an email. Not a text. He'll deal with it on his next working day.

Scanning is free and available to all users on all MSE and BLC print rooms.

Step-by-step instructions are posted at the machines.

NOTE: Even though the service is free, patrons will need to have money on their J-Card or print-card for the printers to activate.
You may use the copy card in the Service Desk drawer (but make sure to ask for it back).

SCANNING INSTRUCTIONS

Scan and Send (to e-mail)

• Swipe your J-Card, choose “Scan and Send” shortcut at the top of the screen
• Choose “New Destination”
• Choose “E-mail” -> choose “E-mail address”
• Use on-screen keyboard to enter address. NOTE: @ symbol is in the right lower part of the keyboard
• If necessary – change Options on the right side of the screen
• Green LED will light up in the big green “Start” button on the panel, indicating the machine is ready to scan; press the “Start” button to begin
• Press “Start” button to scan every additional page. NOTE: if you use Automatic Document Feeder, all pages will scan at once, and the file will be sent out
• When finished scanning, choose “Start Sending”. NOTE: Scan job will be broken in 10MB parts, to allow for size restriction placed on many e-mail services
• Logout when finished

Scan and Store (to USB drive)

• Plug in your USB drive – the jack location is marked by pictogram:  
• Swipe your J-Card, choose “Scan and Store” shortcut at the top of the screen
• Highlight your USB drive on the list of media
• Choose “Scan” – change Options as necessary on the next screen
• Green LED will light up in the big green “Start” button on the panel, indicating machine is ready to scan; press the “Start” button to begin
• Press “Start” button to scan every additional page. NOTE: if you use Automatic Document Feeder, all pages will scan at once, and file saved
• When finished scanning, choose “Start Storing”
• Remove your USB drive, choose OK to return to Pharos screen