Printing - Reimburse at the desk by reprinting their jobs.

Photocopying - Refer to Support Services for reimbursement. NOTE: Jobs lost on nights and weekends will have to wait until the next business day.

Change Machine - Call Support Services.

Supplies Vending Machine - Refer to Support Services for reimbursement. NOTE: Money lost on nights and weekends will have to wait until the next business day.

Drink Vending Machine - Dining Services Office at Levering Market during normal business hours.

VTS: Support Services can reimburse during their regular business hours.

The machines for adding credit to JCards and to Copy/Printing Cards. They are in the photocopy centers on M-level and in the BLC on B-level. If someone needs to use cash to add money to their JCard, refer them to the machine in Garland Hall.

For problems, contact:

The following tips may help troubleshoot E-Reserves problems:

• Use Firefox or Chrome.  IE & Safari are unreliable.
• Check profile at my.jhu.edu.  Profile includes a campus selection at the bottom of the profile page; no selection or an offsite selection will exclude access to the databases.  Homewood is a good choice (takes 24 hours to activate—smart choice for all).  Profiles should also include an affiliation (ex. student); missing affiliation information should be referred to administrative staff in the user’s academic division.
• Avoid accessing E-Reserves through my.jhu.edu as the access path is unreliable.
• Home access is easier than work access (workplace firewalls may restrict access).
• If none of the above work, please fill out the IT Help Request Form. Be sure to include patron's name and contact info!

The most common problem online students face is an inability to access library databases.  This problem is normally caused by an error in the patron's myJHU profile.  Ask the patron to do the following:

• Go to my.jhu.edu and select "My Profile."
• Look at the "primary campus" location field.  It may say "online" or be blank.  Tell the patron to change it to "Homewood."
• Have the patron hit the "save" button and tell him or her it may take 24 hours for access to resume.

New students may also have problems in their profile.  If a new student has the "Homewood" affiliation in their JHED profile but still can't access online resources, ask him or her to do the following:

• Go to my.jhu.edu and select "My Profile."
• There should be two tabs -- one for "profile" and one for "university."  Select "university."
• Have the patron look at the "affiliation" field.  This is the field that should list what their University status is (student, faculty, etc). If it is blank or incorrect, they need to contact their department's administrative person to update the field.

http://ask.library.jhu.edu/faq/44637