Call 6-8338 Monday-Friday 9am-5pm for assistance with:

• printing problems, user locked on copier, error messages with the Pharos printing system
• BLC Tech problems
• wireless configuration
• paper jams, toner replacement, copy print quality, error messages, frozen copier display
• need more dry erase markers or chalk
• building problems (for example, problems with the restrooms)
• Note: either a student employee or Support Services staff will be deployed to assist with problems.

Call 410-746-7084 after 5pm and during the weekends for assistance with:

• See above
• Note: John Schweitzer will be answering calls to this number during his regular work schedule.  He will send students to assist with tech problems, and he will assist with both tech and non-tech problems.

Problems with E-Resources

• If someone ever reports that e-access to an online journal isn't working, you can directly email our colleagues in Acquisitions! Send an email to eordersmail@jhu.edu.  Look up the journal in the library catalog and make sure we actually do have a record for the journal in question and that the problem the patron reports is actually happening.  The most common problem we see is a pay wall for articles JHU folks should have access to for free.  If the problem is legit, then email Eorders, tell them the nature of the problem, include any necessary links, and mention that you are reporting the issue from the Information Desk.